Ladder of Feedback

I have done a lot of reflecting about this lately, and especially tried to put it into practice when talking to other people and listening to other people. I have tried to clarify what they have been saying before making any judgements. I think this is really good for me, as I have been a very judgemental person in the past and over the last few years have worked on this in myself.

I have seen Andy using this quite a bit over the last week or two - especially in re-iterating what other people are saying and clarifying for understanding before moving on to valuing their contribution. I really appreciate the amount that he does this and find that for me, it is calming and feels like he is valuing everyone's contributions.